Privacy Policy

ClearPath Languages is a language services provider operating in the United Kingdom. We provide professional interpreting and translation services to organisations and individuals. For the purposes of data protection law, we are the data controller of the personal information we hold about you. If you have any questions about this policy or how we handle your data, please contact us at: hello@clearpathlanguages.co.uk

We may collect and process the following categories of personal data: • Contact information such as name, email address, and telephone number • Information you provide when making an enquiry or booking a service • Details necessary to deliver the service, such as appointment information, subject matter, and setting • Correspondence and communications with us • Information provided in documents submitted for translation (which may include sensitive personal data) We collect personal data directly from you, or from the organisation instructing us on your behalf.

We use your personal data to: • Respond to enquiries and provide quotes • Deliver the interpreting or translation service requested • Manage our business relationship with you or your organisation • Comply with legal and regulatory obligations • Improve our services We will only process your personal data where we have a lawful basis to do so, including where it is necessary for the performance of a contract, compliance with a legal obligation, or based on your consent.

Some services we provide may involve sensitive personal data, including health or medical information, legal matters, or financial information. We process such data only to the extent necessary to provide the service requested, and with the appropriate safeguards in place. Where required, we will obtain your explicit consent before processing special category data.

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with: • Interpreters and translators engaged to carry out your specific request, bound by confidentiality obligations • Regulatory bodies or law enforcement where required by law • Professional advisers such as accountants or legal representatives, where necessary All parties with whom we share data are required to handle it in accordance with applicable data protection law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, client records are retained for up to six years following the end of the business relationship, in line with standard UK commercial practice. Documents provided for translation are deleted or returned upon completion of the assignment unless otherwise agreed.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data (subject to legal obligations) • Object to or restrict processing of your data • Data portability in certain circumstances • Withdraw consent at any time where processing is based on consent To exercise any of these rights, please contact us at hello@clearpathlanguages.co.uk. We will respond within 30 days.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no data transmission or storage system is completely secure. If you believe your data has been compromised, please contact us immediately.

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): Website: ico.org.uk Phone: 0303 123 1113 We would, however, appreciate the opportunity to address your concerns before you contact the ICO. Please contact us in the first instance.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.